Our Commitment to Your Privacy
The Chaplain Crisis Response Guide is committed to protecting the privacy and confidentiality of chaplains using our crisis support platform. This policy explains how we collect, use, and safeguard your information.
Information We Collect
1. Crisis Incident Data
- Incident type, category, and severity level
- Faith tradition context (if provided)
- Crisis scenario descriptions
- Response actions taken
- Timestamps and location data (optional)
Note: All incident data is stored locally on your device by default. No personally identifiable information about individuals in crisis is collected.
2. Self-Care Assessment Data
- PCL-5 PTSD screening responses
- Self-care activity logs
- Mental health check-in scores
- Burnout risk indicators
Privacy: Your self-care data is private and never shared with third parties.
3. AI Interaction Logs
- Chat messages with Crisis Response AI and Chaplain Support AI
- Voice input transcriptions (if voice feature is used)
- AI-generated guidance and recommendations
AI Processing: Messages are processed by OpenAI (GPT-4o-mini) to generate crisis guidance. OpenAI may temporarily log requests for abuse monitoring per their privacy policy.
4. Technical Data
- Device type and browser information
- IP address (for security purposes only)
- Session duration and feature usage
- Error logs and crash reports
How We Use Your Information
Provide Crisis Support Services
AI-powered guidance, protocol recommendations, and emergency resource access.
Monitor PTSD Risk
Track self-care assessments to identify burnout patterns and reduce the 22% PTSD rate among chaplains.
Improve Platform Performance
Analyze usage patterns to enhance crisis response accuracy and user experience.
Ensure Platform Security
Detect and prevent abuse, fraud, or misuse of crisis support tools.
Data Security & Storage
Local-First Storage
Most data (incidents, self-care logs) is stored locally on your device using browser storage (IndexedDB/LocalStorage). This ensures privacy and enables offline access.
Database Storage
If you choose to sync data across devices, information is encrypted in transit (TLS/SSL) and stored in a secure PostgreSQL database with industry-standard security measures.
Third-Party AI Processing
OpenAI processes your messages to generate crisis guidance. OpenAI does not use customer data to train models per their privacy policy.
HIPAA Compliance Notice
Important: While this platform is designed for chaplain professional development and crisis guidance, it is not HIPAA-compliant for storing protected health information (PHI) about specific individuals.
Guidelines:
- Do not enter patient names, medical record numbers, or other PHI
- Use general descriptions for incidents (e.g., "elderly patient" not "John Smith, DOB 1/1/1950")
- For HIPAA-compliant documentation, use your institution's official systems
Your Data Rights
You have the right to:
- Access: View all data stored about your usage
- Delete: Clear local storage and request database deletion
- Export: Download your incident and self-care data
- Opt-Out: Disable analytics and usage tracking
To exercise these rights, clear your browser data or contact support at [email protected]
Data Retention
- Local Data: Stored indefinitely until you clear browser storage
- Database Records: Retained for 2 years unless deletion is requested
- AI Chat Logs: Processed in real-time, not permanently stored
- Error Logs: Retained for 90 days for troubleshooting
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via in-app notification. Continued use after updates constitutes acceptance of the revised policy.
Contact Us
Questions about privacy or data handling?
Email: [email protected]